At Fitcentra, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase on https://fitcentra.com/.
1. Information We Collect
We may collect and process the following categories of personal information:
-
Full name
-
Shipping and billing address
-
Email address
-
Phone number
-
Payment information (processed securely via third-party providers such as PayPal and Shopify Payments)
-
Order details, purchase history, and transaction information
-
IP address, browser type, device information
-
Cookies and browsing behaviour on our website
All data is collected in accordance with UK GDPR.
2. How We Use Your Information
We use your personal information to:
-
Process, prepare, and ship your orders
-
Send order confirmations, status updates, and delivery notifications
-
Provide customer support and respond to your inquiries
-
Manage returns, refunds, and after-sales service
-
Improve our website performance and user experience
-
Comply with accounting, tax, and legal obligations
-
Prevent fraud and ensure website security
If you choose to opt in, we may also use your email to send promotional offers, newsletters, or product updates.
You can unsubscribe at any time.
3. Sharing Your Information
We do not sell or rent your personal data.
We may share your information with trusted third parties, including:
-
Payment processors (PayPal, Shopify Payments)
-
Shopify, our website hosting provider
-
Logistics and delivery partners for shipping your order
-
Analytics providers (e.g., Google Analytics)
-
Government authorities, only when legally required
All third-party partners are contractually obligated to protect your data and comply with UK GDPR.
4. Cookies
Our website uses cookies to:
-
Enable essential website features
-
Store your preferences and cart activity
-
Improve website performance
-
Analyse site traffic and user behaviour
You can modify your cookie preferences through your browser settings at any time.
5. Data Retention
We keep your information only for as long as necessary to:
-
Fulfill your orders
-
Provide customer service
-
Meet legal, tax, and accounting obligations
-
Resolve disputes and enforce agreements
After the retention period expires, your data is either securely deleted or anonymised.
6. Data Security
Your personal data is securely stored on Shopify servers.
We use:
-
SSL encryption for secure data transmission
-
Restricted access protocols
-
Industry-standard security measures
Although we take every precaution, no online transmission is 100% secure. Your use of the site is at your own risk.
7. Your Rights (UK GDPR)
Under the UK General Data Protection Regulation, you have the right to:
-
Access the data we hold about you
-
Request corrections to inaccurate information
-
Request deletion of your data (“right to be forgotten”)
-
Withdraw consent at any time
-
Object to certain types of data processing
-
Request data portability
To exercise any of these rights, contact us at support@fitcentra.com.
We respond to all requests within the legally required timeframe.
8. Children’s Privacy
Fitcentra does not knowingly collect personal data from individuals under the age of 18.
If we become aware that data from a minor has been collected, it will be deleted immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
The most recent version will always be available on this page, with the latest effective date clearly indicated.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is processed, please contact us:
Fitcentra
Address: 72 Derby Ln, Old Swan, Liverpool L13 3DN, United Kingdom
Email: support@fitcentra.com
Phone: +44 7537 106372