Terms and Conditions

Website: https://fitcentra.com/
Brand Name: Fitcentra
Business Address: 72 Derby Ln, Old Swan, Liverpool L13 3DN, United Kingdom
Support Email: support@fitcentra.com
Support Phone: +44 7537 106372
Hosting Provider: Shopify (shopify.com)

1. Scope

These Terms and Conditions apply to all purchases made on the website https://fitcentra.com/.
By accessing this website and placing an order, you agree to be legally bound by these Terms.
If you do not agree with any part of these Terms, please do not use the website.

2. Products and Availability

All products listed on our website are subject to availability.
We reserve the right to modify, update, or discontinue any product at any time without prior notice.

We make every effort to display product images and descriptions accurately. However, colours, dimensions, or details may vary slightly depending on display settings or production batches.

3. Prices and Payment

All prices are displayed in British Pounds (£).
Prices include VAT where applicable.

Accepted payment methods:

  • PayPal

Payment must be received in full before your order is processed.
An order is only considered confirmed once payment has been successfully completed.

We reserve the right to update prices at any time without notice, but such changes will not affect orders already placed.

4. Shipping and Delivery

We offer free delivery within the United Kingdom.

Order Processing Time

  • Orders are typically processed within 1 to 3 business days.

Estimated Delivery Time

  • Delivery usually takes 2 to 5 business days after dispatch.

Once your order has shipped, you will receive a confirmation email with tracking information.

We are not responsible for delays caused by shipping carriers or events outside our control.

5. Return and Refund Policy

You have the right to return your purchase within 14 days of receiving it, for any reason.

Return Conditions:

  • Returns are free of charge.

  • Items must be unused, in original condition, and in original packaging.

  • Any item that is damaged, used, or missing parts may not qualify for a full refund.

Refunds:

After we receive and inspect your returned item, we will issue a refund within 3 to 7 business days to your original payment method.

How to Initiate a Return:

Contact us at support@fitcentra.com with your order number and reason for return.

6. Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with UK consumer law, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise this right, please contact us via:

You must send the goods back within 14 days after notifying us of your withdrawal.

7. Limitation of Liability

Fitcentra is not liable for any indirect, incidental, punitive, or consequential damages arising from:

  • misuse of products

  • delays or interruptions in service

  • errors in the website content

  • issues caused by third-party carriers

Our maximum liability for any claim is limited to the amount paid for the product purchased.

8. Personal Data

We are committed to protecting your privacy.
Your personal data is processed in accordance with the UK GDPR.

For detailed information, please consult our Privacy Policy.

9. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be handled by the competent courts of the United Kingdom.

10. Contact Us

If you have any questions about these Terms, please contact us:

Fitcentra
Address: 72 Derby Ln, Old Swan, Liverpool L13 3DN, United Kingdom
Email: support@fitcentra.com
Phone: +44 7537 106372