At Fitcentra, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, you are entitled to return your order within 14 days, with free return shipping, in accordance with UK consumer law.
1. Eligibility for Returns
You may return your item(s) within 14 calendar days of receiving your order, provided that:
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The item is unused, undamaged, and in its original condition
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The product is returned in its original packaging
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All tags, manuals, and accessories are included
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You can provide proof of purchase (such as your order confirmation or receipt)
Items that do not meet these criteria may not be eligible for a refund.
2. How to Request a Return
To initiate a return:
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Contact us at support@fitcentra.com within 14 days of receiving your order.
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Include your order number, the item(s) you want to return, and the reason for the return.
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We will send you a prepaid return shipping label and instructions.
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Once you receive the return label, you must send the item(s) back within 7 days.
After we receive and inspect the returned item(s), you will be notified via email whether your refund has been approved or rejected.
3. Refund Process
If your return is approved:
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You will receive a full refund, including any standard delivery fees originally paid.
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Refunds are issued to the original method of payment (PayPal).
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Please allow 3–7 business days from the date we receive your return for the refund to be processed.
Processing times may vary depending on your payment provider.
4. Non-Returnable Items
The following items cannot be returned:
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Returns requested more than 14 days after delivery
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Items that have been used, damaged, or are missing parts or packaging
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Gift cards or downloadable digital products (if applicable)
5. Damaged or Faulty Products
If your item arrives damaged, defective, or not as described:
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Contact us immediately at support@fitcentra.com
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Provide photos and your order number for quicker processing
We will offer either:
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A replacement, or
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A full refund, depending on your preference
All return shipping for damaged or faulty items is covered entirely by Fitcentra.
6. Exchanges
We do not offer direct exchanges.
If you wish to receive a different product, please return the original item for a refund and place a new order separately.
7. Contact Us
If you have any questions about returns or refunds, feel free to contact us:
Fitcentra
Address: 72 Derby Ln, Old Swan, Liverpool L13 3DN, United Kingdom
Email: support@fitcentra.com
Phone: +44 7537 106372