At Fitcentra, we are committed to offering fast, reliable, and transparent delivery for all sport and fitness accessories purchased through our online store. This Shipping Policy explains how and when your order will be processed and delivered.
1. Shipping Locations
We currently ship within the United Kingdom only.
International shipping is not available at this time.
2. Shipping Costs
We offer free standard delivery on all orders.
There are no additional fees for packaging, handling, or returns.
3. Order Processing Time
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Orders are processed within 1 to 3 business days after being placed.
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Orders submitted on weekends or public holidays are processed on the next business day.
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You will receive an email confirmation once your order has been processed.
4. Delivery Time
Once dispatched:
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Delivery typically takes 2 to 5 business days depending on your location within the UK.
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A tracking number will be sent to you via email as soon as your order ships.
Delivery times may vary during peak periods or due to courier delays.
5. Shipping Carrier
We work with trusted UK courier partners to ensure fast and secure delivery.
Tracking details and estimated delivery dates will be provided once your order is dispatched.
6. Delivery Issues
If your order is:
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Delayed
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Lost
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Damaged upon arrival
Please contact us immediately at support@fitcentra.com with your order number.
We will investigate the issue with the courier and offer a replacement or refund, depending on the situation.
All costs related to damaged or lost items are fully covered by Fitcentra.
7. Incorrect Address
Customers are responsible for ensuring that the shipping address entered at checkout is correct.
If a wrong or incomplete address results in delivery issues, Fitcentra cannot be held liable for lost packages.
If you notice an error, please contact us as soon as possible so we can attempt to correct it before the order is dispatched.
8. Split Shipments
If your order contains multiple items, they may be shipped separately depending on stock availability and warehouse locations.
There are no extra charges for split deliveries.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact our support team:
Fitcentra
Address: 72 Derby Ln, Old Swan, Liverpool L13 3DN, United Kingdom
Email: support@fitcentra.com
Phone: +44 7537 106372